Add-On-Solutions

The MOH 1200/USB-M is a Mp3 music on hold player which may be connected to the external music on hold port of any phone system to provide messages to callers put on hold. The MOH 1200/USB-M plays audio files recorded in MP3 file format, which can be easily downloaded to the unit’s internal memory via a standard USB Flash Drive. The unit has 32 MB of on-board Flash Memory which can store up to 60 minutes of high-quality audio content. Updating the MOH content is simple; just take any standard USB Flash Drive, insert the flash drive into the USB port on your computer drag and drop the new MP3 audio file into the Flash Drive. Next, insert the Flash Drive containing the new file in to the MOH 1200/USB-M and switch on the power to the unit. The unit automatically installs the new content whilst deleting the old file. The MOH 1200/USB-M comes with a royalty free generic on hold message and hence is ready to be used right out of the box for MOH applications.

A telecommunications software that provides details of telephone usage. This system has ability to capture, record, assign cost to all telephone use with the small business or the large enterprise. These systems collect the data from the initial source phone extension system assign the cost to those calls which can become revenue stream and store for the future access. Email integrated service version module helps customer to prevent from data loss, Web based GUI interface helps administrators to monitor (extract telephone usage report(s)from network system). System available in application / service versions and designed to integrate with multiple systems for the data analysation (centralized). Its windows based solution compitable for both 32 bit and 64 bit windows operating system.

With increased telephone usage, professional call handling has become imperative for all businesses to keep the callers from calling the competition. PC based auto-attendant with voice mail system is the right choice to handle your customer calls professionally and get the message behalf of the telephone users in case of busy or not answering conditions. Multiple level IVR is programable and most of the caller will get pre-defined answers before reaching to the operators.

Conference call is a telephone call connected 3 or more participants in a single call. All telephone systems inclusive of mobiles are having this facility to connect 5 to 6 participants in a single call. But these systems will not have any control on the connected participants. Such situations PC based solutions play major role, from which one can schedue and manage the conference. Its a feature rich solution from which conference call can be recorded and othorised can manage conference like mute-unmute, call-drop, split-rejoin, lock-unlock, polling etc. Audio Conferencing Bridge is a full-fledged sophisticated system, which lets you to connect with your team, customers and suppliers. System will be hosted in a dedicated desktop PC (server) integrated with telephone network (PBX/Service provider network).

Most of emergencies goes unattended due to lack of communication. It may be a medical emergency or any hazards, communication plays major role. Emergency messages to be delivered to the right officials in shortest time. If the message to be communication to one person (official) using any of the existing media it can be communicated easily, where in, if the message is to be communicated to multiple persons it is time consuming. In next generation of technology, public addressing system is introduced from which single message can be communicated to multiple in the shortest period. But the announcing emergency in public addressing system may create panic to the public. To avoid panic, specified codes will be used in the hospitals. Next generation of the Emergency notification system is to communicate the emergency message to the respective team members based on the emergency on their mobile or desk phone, which totally avoid panic situation to the public present in the premises and can be communicated to multiple numbers in the shortest period.

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